Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Pod ethernet. Start the Scan (do this in every room) Scan complete. Available with M50 broadband or faster. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. . I suspect it is the hub 4. Depends what you mean by "work". This pod plugs into a power socket and listens for WiFi signals from the hub. I've moved the pod into several different locations but just blinks for hours and doesn't connect. Then told no and ordered again, then received email to saying wifi extenters starter pack. You need to move your Pod nearer to the Hub so it can resync, and move it back. Hub 3: Ensure Channel Optimisation is switched ‘on’ within Hub settings. css"> <iframe aria-hidden="true" title="GTM" src=". Hmm. in QuickStart, set up and connections 6 hours ago; 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 19 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi FridayOptions. Told to wait 14 days before ordering Pods. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. However I now have a spare Wifi Pod that won't. 1 ACCEPTED SOLUTION. While connect to WiFi, Tap I’m ready. Connect the power cable to the back of your pod. £8p/m extra or included with Gig1 or Volt. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. You can place it in a mains socket anywhere in your proeprty. Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod. 0c9821507a37ee02. You need to use the Connect app. SpeedIf you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. I upgraded my package a week ago and the new one includes 3 wifi pods. Separate additional wireless access points is an alternative but can be more of a challenge to set up/manage. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyAlternatively if the WPS button method does not work what you can do is instead plug one of the pods next to the hub and connect it to the router via an ethernet cable and again wait for the pod to fully pair. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Hi @johng_04 . The Pods should not be put in a blackspot, otherwise they will not work. This sorted it, thank you. From there, the setup is nice and simple. If you don’t get download speeds of at least 30Mbps in every room, if needed we’ll provide up to 3 WiFi Pods. My Virgin. Signed up to 1G wifi. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. £5 a month extra doesn’t sound like much, but £60 a year. 2. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Sometimes you do need a second pod and the rare time, a 3rd. They use your home’s electrical wiring to boost the WiFi signal in the room. Some of Wi-Fi recorded at c400mbps which I rate as v good. Our new WiFi Max service allows you to have up to 3 pods. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Options. 3 weeks ago. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. Tap Optimise WiFi now if an option. WiFi Max is an add-on service you can get with any Virgin Media broadband deal. Virgin Fibre Areas only. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. You will get the best results if they are hard wired back to the VM hub with Ethernet cable. on 12-04-2023 21:19. Seems an eminently reasonable request. Virgin Mobile. The pods can only be sent out one at a time too. Hub 5 with 2 pods, one cabled the other Wi-Fi connected. on 13-09-2022 22:00. 1 ACCEPTED SOLUTION. So my pod suddenly stopped working, the light on it is just flashing. Can I order a WiFi Pod on the Virgin Media Connect app?The Virgin Media Connect app is the control unit for your WiFi. Read the Ts & Cs for Intelligent WiFi Plus and you’ll find that you can only get a second Pod “following an assessment of the WiFi performance inside the registered account address by a Virgin Media agent. Any advice would be appreciated. Networking and WiFi. In response to leea56. The need for smarter home Wi-Fi technology was. Excludes broadband faults and broadband network outages. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Please let me know how you get on. 1 Kudo. While connect to WiFi, Tap I’m ready. 4) The network names and passwords both match. 5. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Hi @clubberlang,. I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Hanniballecky. Our old WiFi Boosters can help you tackle WiFi coverage problems. 4. Away from large bodies of water (e. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. But since the pods are free on my current plan I thought I might as well use VM pods first. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. The pods can only be sent out one at a time too. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at. I managed to get a live chat yesterday. The Passphrases of the SSIDs must match. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. Boosters use the electrical mains circuit in your home to. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. Online Security and Safety. Options. Account - Mobile. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. Please can you try the below steps usng the Connect the app:-. 0 and 4. Stream: Up. Browse. Pick a category to get started. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. I’m on the Gig 1 speed and I regularly received 600-700mb download speed to my devices with support Wi-Fi 6. Virgin Media services are only available in eligible Virgin Media network areas. 11. I now get excellent WiFi throughout my house. The official route is the Connect app, but if this is not working wait. 2. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Fibre optic. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. It does its usual light cycle, then it does a few blinks of a bright blue light. (note: the coaxial cable will need to be unscrewed). 0 Kudos. Managing your network is simple with features like parental controls and guest access. Just remember to leave it off for 10 seconds to reboot properly. How many WiFi Pods do I need? If you’ve run a speed test on the Virgin Media Connect app and aren’t getting download speeds of at least 20Mbps in every room, you can get up to three WiFi Pods – and if that doesn’t help, we’ll add £100 credit on your next bill. This offers customers WiFi speeds up to three times faster in more locations in the home. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. <link rel="stylesheet" href="/support/help/check-services/styles. Up to 3 WiFi Pods. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB 5. 10 REPLIES. Then Start the scan again. It’s a simple solution and should work for you. Virgin Media is working with smart home provider, Plume, to make its HomePass smart home service available to all UK households – even those areas not yet covered by the Virgin network. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide )any issues don't hesitate to contact me contact: techroomuk@gmail. Options. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Your online account, will give you access to your bills,. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Email. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Our new WiFi Max service allows you to have up to 3 pods. Networking and WiFi. on 13-09-2022 15:26. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. As long as all of the above points are all met then the Pods. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. Recieved my Wifi-Max Pod before Christmas but decided to leave set-up untill after Christmas just incase of any issues. Phone. The pods are only free for volt customers and 1gig service. Up to 3 WiFi Pods if needed. Testing out the Virgin Media Gig1 fibre broadband package. 2. I am still getting a white pulsing setup light on them indicating they haven't connected to my Hub 4 - I have tried relocating the pods, switching WiFi off and on in the settings, ensuring Intelligent WiFi is turned on, and making sure both WiFi channels are on the same SSID. (note: the coaxial cable will need to be unscrewed). Gaming Support. Dave. Virgin Media Television; For business; Webmail;. on 07-06-2023 15:41. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. I've been trying to get a pod to cover the dead areas of the house for some time. 0c9821507a37ee02. RE: Intelligent WiFi Pod. At least 30Mbps download speeds in every room or £100 one-off credit. 1 Kudo. Wait 2 mintues for Scan. Excludes broadband faults and broadband network outages. Solved: Hi folks looking for a little help from someone in the know. However, they are no longer supported, as VM are now supplying WiFi Pods. If the scan picks up that you need a pod it will allow you to order some. The info below is a copy paste of the steps provided by @John_GS (Forum Team) Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Virgin TV 360. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Thanks for the update. In response to leea56. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Hi @David1984 . Tap Start the scan. css"> <iframe aria-hidden="true" title="GTM" src=". So does pluhing in the WiFi - 5173473. Terms of guarantee vary by provider. Hub 3: Reset Hub back to Factory Settings. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Or you may be quicker than average! You won’t be involved the whole time. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Simply a matter of coverage, and needs the mesh type solution to map around the house. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Phone. The Passphrases of the SSIDs must match. ago. With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Speed. Reset Hub password. Apps and extras. How to set up the Pods. •The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'. Virgin Media Price Guides. I note from other forum posts this is not an uncommon situation and would be grateful for any. If that doesn’t do the job, we’ll send you up to a total of 3. At airports, you'll see 'arq_wifi_x'. If the scan picks up that you need a pod it will allow you to order some. Wi-Fi Pods. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. This light will only appear when connecting a second pod. I have had three Intelligent WiFi Pods for some time not but during the last week I noticed that in a room where I have one the WiFi speed at my Android phone had dropped off considerably, so low that it was not possible to browse. TV on the go. Speeds at router c1g. Ordered a wifi pod as I can get them with my gig1 and my wifi was a little crappy in some parts of the house. The Virgin Media Connect app is the control unit for your WiFi. No, it doesn't need to be cbaled into the hub. - Wi-Fi extender pods are currently. Get it now. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. 1. Excludes broadband faults and broadband network outages. Browse. The pods can only be sent out one at a time too and there needs to be at least a week. <link rel="stylesheet" href="/support/help/check-services/styles. Start the Scan (do this in every room) Scan complete. promised the earth (ie 3 pods) and its rubbish. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. About our help and support page. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. TiVo. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. Very Insightful Person. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Re: Hub 5: Our first ever WiFi 6 broadband router. published 24 July 2023. 10 out of 10 for the engineers service. 4. 4GHz WiFi. Hi, Our WiFi is split in 2. We are on the Volt 1GB package with generally fast enough speeds for us to both work. • Scan complete, Tap continue. Enduser. The SSIDs must be the same and broadcast enabled. on 26-07-2022 12:43. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. He said he will request this but I haven't heard anything about this which was 2 weeks ago. Phone. Smart WiFi Pods. 0c9821507a37ee02. Further exclusions & legal stuff apply. If it is poor again after the rescan, it. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. However, a PowerLine Booster can be used instead if needed. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. <link rel="stylesheet" href="/support/help/check-services/styles. 8K subscribers. The best way to get a pod order is download the Virgin Connect app, from here do a scan. We would like to show you a description here but the site won’t allow us. Available with M50 broadband or faster. Forum; Apps. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. WiFi Pods and Boosters. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However, despite several calls to Virgin I still don't seem to be set up on My Virgin Media, so I can't change any settings on my account - the "child safety" settings block websites I need for my work, but I can't turn the parental controls off. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Up to 3 WiFi Pods if needed. Our new WiFi Max service allows you to have up to 3 pods. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. Turn your TV on and get connected. Compare our best broadband deals in your area in seconds with free set up. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Yay!!! ConnectApp now working. Tap Start the scan and then. Virgin Fibre Areas only. on 11-07-2023 18:26. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. If you have wired boosters, you can skip to step 2. tIt’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi. 00 Sun) is the best time to get through quickly. If they are the MK1 pods they will need a firmware update which VM may need to push through or send you the latest version which are also WIFI 6. Account - Mobile. ), the quieter the radio & the poorer the WiFi. In practice, a wifi access point power such as a VM/Plume pod, a standalone wireless access point, or a mesh system unit, energy use varies depending on how much activity it. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. Excludes broadband faults and broadband network outages. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. •Channel Optimisation must be left on. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. on 04-04-2023 10:37. Further exclusions & legal stuff apply. if I go upstairs, out of range of the hub, my iPhone connects to the pod with no issues. If you’re familiar with Boosters, also called Powerline, you can skip this bit and go straight to the next page. Watch: Get the best WiFi experience. Hi @bitsandpcs, Thank you for your posts and welcome back to our community forums. Scan complete, Tap continue. Enjoy the sounds and visuals of ASMR unboxing of the Virgin Media WiFi Pods. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. Reply. Considering ordering one. The app checks wifi strengh and then tries to improve the router. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. These use wifi to connect to each other and the Hub. Whilst the 1st pod can be requested, a second. While connect to WiFi, Tap I’m ready. Available with M50 broadband or faster. £8p/m extra or included with Gig1 or Volt. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. PP01-VM - This is a rebadged Plume PowerPod. For all mesh systems which use WiFi to communicate between the nodes, it is best to think of them as a bit like a 'bucket chain' handing off data between the hub and your machine. When settled, move to desired location. 75 MB/s)See the following page for details, including how to order online via My Virgin Media or through the Connect app. Good luck. This’ll only take a few minutes, depending on how many WiFi Pods are connected. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. So 1 out of 10 for customer service. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Do: use the Connect app to run a super-intelligent WiFi home scan. Hi @stuandjan1966 . Tap Add a room, Tap the room you're in. • Tap Add a room, Tap the room you're in. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Still hasn't sorted my issue and still really slow. If you can let us know this works and if not we will be able to assist further, thanks Joe. Hope that make sense. Volt. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. I managed to get a live chat. At least 30Mbps download speeds in every room or £100 one-off credit. I've put the pod in the conservatory just over 3M from the camera. If you have a WiFi booster please follow the next steps to get set up. Gaming Support. I suggest cancel the VM Wi-Fi pods and buy a pair of Wi-Fi repeaters that you can configure to use with any ISP. Hi @stuandjan1966 . Make sure to keep the WiFi Pod out in the open. Stream from Virgin Media. To get started, all you need to do is plug in your WiFi Pod and pair it with your. Scan complete, Tap continue. The other 2 are unusable, so we will need replacements. This one has connected correctly. They’re coded to your router when you order them from Virgin.